Policy on Fraud, Waste, and Abuse in Federal Healthcare Programs
Saratoga Hospital's policy, written in accordance with Federal Section 6032 of the Deficit Reduction Act of 2005, effective January 1, 2007, requiring entities such as Saratoga Hospital that receive Medicaid funds in excess of $5 million annually to establish written policies providing detailed information about fraud, waste, and abuse in Federal health care programs.
Click to download more detailed information: Preventing and Reporting Fraud, Waste and Abuse in Federal Healthcare Programs. Employees, contractors, and agents should refer to the Administrative Policy Manual.
For issues that you believe may represent acts of non-compliance, such as fraudulent or abusive billing practices or possible violations of federal or state laws including Health Insurance Portability and Accountability Act (HIPAA), you may contact by following methods:
- Via Saratoga Hospital's Corporate Compliance hotline by calling 518-264-TiPP(8477)
- Via our anonymous Fraud and Compliance Hotline Form
- Via emailing us at compliance@amc.edu
The Joint Commission Public Notice
In keeping with our commitment to providing the highest quality care in a safe environment, Saratoga Hospital voluntarily participates in The Joint Commission”™s (TJC) accreditation process. TJC regularly conducts accreditation surveys of organizations to determine whether they comply with nationally established standards on quality, safety-of-care issues, and the safety of the environment in which care is provided.
If your concerns remain unaddressed, you may contact TJC at:
1-800-994-6610 or complaint@jointcommission.org
Non Discrimination Policy Notice
The Saratoga Hospital complies with applicable Federal and NYS civil rights laws and does not discriminate on the basis of race, color, national origin, religion or creed, sex or sexual orientation, age, disability, marital status, military status or source of payment.
Click here to view policy.
Communication and Language Barriers
We provide free aids and service to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters; and
- For hearing impaired individuals, who need to speak with their own contacts, a telephone device for the deaf (TDD) is available for use at the switchboard operators desk or through Pastoral Care Services.
- Written information in other formats (large print, audio, accessible electronic formats and other formats),
We also provide free language services to people whose preferred language is not English, such as:
- Qualified interpreters; and
- Information written in other languages.
- Language Line Services:
- Routine Request: 1-800-774-4344
- Emergency Call: 1-800-523-1786
- Language Line Services:
Grievance Process
We hope that we were able to meet or exceed your expectations. If for some reason you or your representative have a concern about your time here, you have the right to file a complaint or grievance. We strive to resolve the majority of concerns within 7 days recognizing that some may be more complicated and require further investigation, in which case, we will keep you informed throughout the process. Your complaint or grievance may be filled either in person, by telephone, in writing, or electronically to:
The Director of the unit/department where the care was provided
And/Or
Our Patient Representative
Quality Support Services
211 Church Street
Saratoga Springs, New York, 12866
Phone: 518-580-4182
Email: complaints@saratogahospital.org
And/Or
New York State Department of Health
Centralized Hospital Intake Program
Mailstop: CA/DCS
Empire State Plaza Albany New York 12237
Phone: 1-800-804-5447
Online complaint form at Health.ny.gov
And/Or
The Joint Commission
In keeping with our commitment to providing the highest quality care in a safe environment, Saratoga Hospital voluntarily participates in The Joint Commission”™s (TJC) accreditation process. TJC regularly conducts accreditation surveys of organizations to determine whether they comply with nationally established standards on quality, safety-of-care issues, and the safety of the environment in which care is provided.
www.jointcommission.org (Action Center: Report a Patient Safety Event link)
Office of Quality and Patient Safety, The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois, 60181
Fax: 603-792-5636
And/Or
Medicare beneficiaries have the right to seek review by the QIO for quality of care issues, coverage decisions, and to appeal a premature discharge by the Medicare patient review organization:
Livanta
Phone: 1-866-815-5440